Installed newest update and my entire video library disappeared.

null null

• 24 mars 2021 23:27

After I installed new update the library shows no files present.  I scanned for files on the hard drives and library still comes up empty. I have gigbits of video and realplayer can't find it.

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  RN Support

  • 29 mars 2021 20:29

  Please follow the instructions from this link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/204039543

  If the issue persists, please reinstall RealPlayer.

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