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Corrupted Uninstall Missing-- RealDownloader.msi

the RealDownloader shortcut in startmenu and listing in control panel programs somehow survived uninstall.  I attempt to uninstall through control panel but am told The feature you are trying to use is on a network resource tht is unavailable.  Click OK to try again or enter an altenative path to a lfolder containing the installation package 'RealDownloader.msi' in the box below.  Use source:  C:\Users\user\AppData\Local\Temp\rninst~1\

So there is a temp file that is long gone.  I search online and there are sketchy websites offering custom uninstall programs for this instance or the RealDownlaoder.msi file presumably to satisfy the Windows Installer requirement, meaning this is a potential security issue that could lead unsuspecting or frustrated users to take compromising steps.

I also tried regedit but perhaps Ive missed the precise key.  I also searched the real.com site for a troubleshoot on this issue.  It seems this would be more prevalent, however, I am beginning to think this is residual from a previous real player version, perhaps prior to the cloud feature.

I need a clean install so I can get the download now button to function.  Please help me fully uninstall these residual registry components.  Thank you

Larry McUlster

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Hello,

Please try reinstalling RealPlayer using the alternate(full) installation file. To do so, please follow these steps:

- Go to: http://www.real.com/ and download RealPlayer.
- Run the downloaded installation file and wait until the following window appears and close it ( see screenshot 1).



- Click the "Alternate Installer" button. This will download the full installation file, which is larger (see screenshot 2).


- Run the downloaded full installation file and follow the steps to install RealPlayer.

If the installation fails, please follow the steps from the link below:
https://customer.real.com/hc/en-gb/articles/204040153-Installation-fails-or-freezes

Harold

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9 commentaires

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I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Sean 0 votes
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If you are not seeing RealPlayer in the Control Panel and are unable to uninstall the program, overinstall RealPlayer by downloading it again from real.com. Once done, you should be able to uninstall the program from Control Panel as usual. For uninstall - reinstall instructions, see: Uninstall and reinstall RealPlayer on Windows

If you are having trouble installing RealPlayer, please try the steps from: Installation fails or freezes

I hope this helps. If the issue persists, please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better I will be able to assist you.

Milena 0 votes
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I have the same Problem..how can i resolve it, i have the premium version since one week don't know what happen and i uninstalled AND  reinstalled, the problem persist, i cant use realdownloader

Martin Christiansen 0 votes
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Hello Martin, I've sent a message to the email address associated with your account. Please respond and we'll go from there.

Harold 0 votes
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Hello my name is Tunis and I am able to down load real player, it allows me to watch videos but I am unable to download videos and when I try to uninstall and reinstall I get this pop up saying

The feature you are trying to use is on a network resource that is unavailable Click ok to try again, or enter an alternative path to a folder containing the installation package VideoDownloader.msl in the box below

 

Use source C:\ProgramData\Package Cache\{E60AFF01-6087-47BD-8272-61FA3CFC309D}v1.0.0\

Tunis VanBerkum 0 votes
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tried all that and I still get this

"The feature you are trying to use is on a network resource that is unavailable"Click ok to try again, or enter an alternative path to a folder containing the installation package  video Downloader.msl in the box below C:\ProgramData\Package Cache\{E60AFF01-6087-47BD-8272-61FA3CFC309D}v1.0.0\

 

Tunis VanBerkum 0 votes