When you originally purchased RealPlayer Plus, you purchased version RealPlayer Plus 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features!
See what's new in RealTimes: http://www.real.com/features?ref=cloud
Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription or RealPlayer Plus 18: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
If you wish to download RealPlayer Plus 16, follow the steps below:
First, uninstall the current version RealTimes by following this link: (if any version is already installed)
Then, click this link to download RealPlayer 16: http://cache-download.real.com/free/support/win/RealPlayer16.exe
After downloading the free version, sign in to access the Plus features of the player. To do so, follow the article:
I hope this helps.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.