When you originally purchased RealPlayer Plus, you purchased version RealPlayer 15 or earlier, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges.
As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including:
- RealPlayer 15, 14, SP and 11 (for Windows), 10.5 and 10 (Windows and Mac)
No email or phone support is available for these products. Product development has stopped, and no updates or security patches will be released for these product versions.
Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16 as well, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.
See what's new in RealTimes: http://www.real.com/features?ref=cloud
If you still would like to download RealPlayer Cloud or RealPlayer 16, follow this article: https://customer.real.com/hc/en-us/articles/204040003