Displays Upside-Down

Jiabo Liu

• 5 septembre 2016 01:35

Customer Support

RealTimes

4^th September 2016

Dear Sir or Madam,

I played a video correctly in my laptop but it displays upside-down when I watch it in RealTimes (RealPlayer). I will be very grateful if you would offer some suggestions to fix the problem.

Sincerely,

Jiabo Liu

J************u

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• 

  Naga

  • 5 septembre 2016 21:16

  I would suggest you to install the following codec and then try playing the files again.
  
  http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3
  
  If the issue persists, please perform a clean uninstall and reinstall of RealTimes by following the below article:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  Make sure you delete the RealPlayer folders as mentioned in the below article, before reinstalling RealPlayer.
  
  https://customer.real.com/hc/en-us/articles/220342848
  
  NOTE: Deleting these folders will remove any playlists you've created; the files will remain in your library but the playlists will need to be re-created.

  I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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  Jiabo Liu

  • 6 septembre 2016 22:38

  Thank you! I will try as you suggested.

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  Arvin

  • 10 septembre 2016 15:09

  Jiabo Liu,

  Sure! If you experience any issue, please reply back.

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