Lost Paid Features

John Johnson

• 15 août 2024 11:52

I paid for Real Player paid version 22. I did a standard update and lost my paid features. Now I see Real Player 24 and LOST MY FEATURES. I want back my paid features. 

This is an unethical business practice

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• Commentaire officiel

  

  RN Support

  • 1 septembre 2024 18:46

  Please click this link to download RealPlayer 22 Plus.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

   
• 

  James Harbison

  • 29 août 2024 03:14

  They did this too me also

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  John Johnson

  • 1 septembre 2024 17:50

  Real Network. When are you going to respond to the issue with your recent software update? Should I go on to X and social media to make my grievance known regarding your ethical business practice? Being silent is not the way to conduct business. MANY SUBSCRIBERS ARE COMPLAINING ABOUT THIS ISSUE

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  J N

  • 2 septembre 2024 17:34

  Thanks this link works for me, I rolled back to V22 and got back my previous paid features, thanks!

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

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