Real Player Plus not automatically running after fresh install

Gavin WB

• 3 octobre 2024 13:44
• Modifié

Hi

I purchased Real Player Plus back in April 2020. I have my invoice number if needed. After having some problems with Bitdefender whilst trying to update Real Player I re-installed it but now can't get it to run in Plus, only the free mode. I'm logged in but it says 'Upgrade To Premium'.

Any ideas? 

Thanks in advance.

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  RN Support

  • 3 octobre 2024 17:22

  Gavin,

  We don't see a paid account under your hotmail address. What is the email address associated with your purchase?

  If you purchased in 2020, you purchased RealPlayer 20/20. 

  You can install from here.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

   

   

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