Real downloader version 18.1.10.217

Chip Younkin

• 20 janvier 2018 01:01

 I recently upgraded to Realplayer Plus. The first couple of days I could download ten to twenty videos at a time. Then I started having problems. Some of the files would say they had downloaded but were importing the file. Those never showed they were completed.  Some actually did complete, but most did not.

Now, if I am careful and hold me teeth just right, I can download two to three files at a time. Most of the time they complete, however, some of the time the files show they are importing and they don't. Sometimes I can restart the program and it helps. But I am still limited to downloading only 2 or 3 files at a time.

What gives? I paid for a fully functioning program that was working fine this past summer and then you put a stranglehold on the free version.

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• Commentaire officiel

  

  RN Support

  • 23 janvier 2018 00:36

  If you have not tried this, I recommend reinstalling RealPlayer to resolve this issue.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  Once you've installed RealPlayer, please sign in to unlock your paid features.

  Please let me know how it goes.

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