Some videos download, most do not.

Josue Matos

• 10 septembre 2018 02:27

I have always been able to download videos from Youtube using the RealDownloader. Starting today, I have been unable to download ANY videos that have music and video on them. When I click on the tab it says there are no videos to download. I've updated realplayer and chrome. I've tried using the Microsoft Explorer 11 or 10 or whatever it is. Same error. The test video works, however. So do some "home-made" videos.  I've tried changing quality, I've restarted the computer, rebooted the Realplayer as well as the browsers. Nothing has worked. 

 

 

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• Commentaire officiel

  

  RN Support

  • 11 septembre 2018 00:22

  We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.
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  Josue Matos

  • 10 septembre 2018 02:35

  I even pulled up old Internet Explorer and when the downloader tried downloading it would say, unable to download. 

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