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unable to download

ok since you said it was fixed on june 26th, I was only able to download videos for 3 days. Here it is july 8th I still cannot download videos. Ive done everything that was said on the screen and even tried to upload the one for 2019. Cant do that because there is a virus in it. PLEASE HELP

Darlene Woolridge

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Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. I would like you to click the Details tab and let me know what the Product Version is? 

Please note: It should be 2019.06.21. If it is not, the instructions were not followed correctly. Please try that once again.

You may also have a firewall program that may be blocking RealDownloader from detecting videos. Can you please let us know what error you are receiving and which web browser you use to download videos?

Real CS 0 votes