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cannot download from youtube

I applied your june fix with no effective results.I have windows 10.is there any other suggestions or assistance you can give me.awaiting your reply  NICK

Nicholas Mergliano

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Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. I would like you to click the Details tab and let me know what the Product Version is? 

Please note: It should be 2019.06.21. If it is not, the instructions were not followed correctly. Please try that once again.

You may also have a firewall program that may be blocking RealDownloader from detecting videos. Can you please let us know what error you are receiving and which web browser you use to download videos?

Real CS 0 votes
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