Real Times no longer on Roku

Terminée

Bruce Gibbons

• 22 juin 2021 19:16

I have been unable to log in to real times via Roku for some time, I just removed the real time's channel to reinstall it, only to find it is no longer listed as available on Roku, it is normally in the personal media section.

 

Am I mistaken, and if not, is there another way to cast my Real Player content to my TVs.

 

JB Gibbons, Trinidad West Indies.

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• Commentaire officiel

  

  RN Support

  • 23 juillet 2021 19:12

  We have escalated this issue with Roku and they are looking into it. We apologize for the inconvenience. We will certainly email you as soon as it is resolved.
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  RN Support

  • 26 juin 2021 18:45

  We noticed this issue and has been escalated to our engineer team. They are looking into it.
  
  We will email you when we resolve it. Apologize for the inconvenience.

  Alternately, you can use a web browser or RealTimes app to cast your Cloud videos.

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  Bruce Gibbons

  • 23 juillet 2021 18:53

  It's been a month and still nothing, the ability to show videos stored on Real Times via the Roku unit, was and still remains the main reason for having both a Real Times subscription and purchasing the Roku system. The other ideas about using a web browser or app to do this just don't make sense to a person with relatively little computer savvy, and the no-reply emails and lack of any support contact for folks living outside of the US is absolutely frustrating!

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