tengo problemas con mi cuenta

pedro polen garden

• 22 août 2021 19:48

mi correo es  ppolengarden@gmail.com cada vez que trato de recuperar mi cuenta me da un error tecnico con el servidor de ustedes y no puedo acceder a mi usuario, seria una pena para mi no poder recuperarla ya que tengo muchas imagenes valiosas en ella..

espero puedan ayudarme.

gracias

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  RN Support

  • 31 août 2021 19:54

  We don't offer support in Spanish.

  The reason you are getting Technical difficulties when trying to reset your password is because you have not set a password directly with us. You have created your account by using Google/Facebook as your login.

  We are making changes to the login process. Please follow the instructions from the below link to set a password.

  https://customer.real.com/hc/en-us/articles/1260801525249-Changing-login-process-from-Facebook-Google-to-Email-address

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