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Very slow download speed

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6 commentaires

  • Real CS

    We have good news! Thank you for waiting patiently while we worked on fixing the slow download speeds. We updated RealDownloader so your downloads are faster. To update your RealDownloader, please follow these steps.

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show slow download speeds)
    2. Close all Windows
    3. Restart your PC (This will update your Downloader in the backend)

    Now try your video. If the issue persists, please let us know.

    0
  • Tony Dales

    Well, I don't seem to have the download button drop down, it is checked to use in the settings in Downloader.  I need to start the Downloader from link I have in my start-up tray.  I'm still at slow very download speed.  I did the Play, download, close, restart...same speed. 

    I'm running Win 10 and use both Firefox and Chrome.....neither show the download drop down, both download slow.

    0
  • Real CS

    Tony,

    If the Downloader button is not showing up in your browsers, it is possible that it is either disabled in Windows startup or your firewall program is blocking it.

    To check if your Downloader is not disabled, please follow these steps.

    1. Open Task Manager.
    2. Click on Startup tab.
    3. Look for RealDownloader and all other Real components and make sure they are set to "enabled".
    4. Click Task Manager,
    5. Restart RealPlayer and open a browser.

    Can you also please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there. 

    Lastly, what version of RealPlayer do you have? Is it v.18 or v.20?

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  • Tony Dales

    Thanks for getting back to me.

    All are enabled. Real updated on 10\16\2021.  The lack of the download button has been for a while (a few months)....used to be there, then one day vanished.  I don't download a lot, but have some repairs to do, and having tutorial videos available off-line is preferred. 

    Here's screen shots of Real Player and Downloader properties

     

    Thanks for helping....

    0
  • Tony Dales

    Also, Real is checked as allowed thru the firewall.

    0
  • Real CS

    We released a newer version just a day ago. To update your RealDownloader, you can install the latest version from www.real.com.

    0

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