Unable to Download

Louis Lejeune

• 8 novembre 2026 00:53

Hi, for the last couple of days I've not been able to download any videos, including youtube videos. I've uninstalled and reinstalled. Tried every suggestion possible without any success. Is the download process down or is it just me?

0

• 

  RN Support

  • 9 novembre 2026 21:18

  We don't have any known issues with the Downloader. What error message do you get when you download?
   
  In the meanwhile, can you please let us know the following information:
   
  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.
   
  Please provide us with the version number you see there.
   

  0
• 

  Louis Lejeune

  • 9 novembre 2026 23:52

  Hi guys,

   

  The version number is... 2026.10.21.0.

  I just did an uninstall/reinstall and I am still getting the same "unable to download" message. Doesn't matter what site I try to download a video from.

  0
• 

  RN Support

  • 10 novembre 2026 17:30

  That is the correct version of the Downloader.

  Please check the following:

  1. Open RealPlayer Downloader (The window that normally shows you the download progress)
  2. Click the logo from the top left and go to Preferences.
  3. Can you confirm if there is a download path?
  4. Please send a screenshot of that window.

  0
• 

  Louis Lejeune

  • 11 novembre 2026 00:23

  Hi,

  For some reason I cannot take a screenshot with my laptop but here is the copy/paste version

  Libraries\Videos\RealPlayer Downloads\

  0
• 

  lymdo SS

  • 11 novembre 2026 16:48

  I am also unable to download it. As of November 12, 2026.
  The version is (2026.10.21.0).

  0
• 

  Louis Lejeune

  • 11 novembre 2026 22:34

  Hi,

  I wanted to add that my issue started on November 6th, 2026, right after the YouTube issue.

  0
• 

  RN Support

  • 12 novembre 2026 19:38

  Louis & Lymdo,

  Please follow these instructions:

  1. Attempt to download a video (It would fail again)
  2. Open a Windows folder right after that (don't do anything else with your browser)
  3. Type %temp% in the Windows folder path (this should open your Temp folder)
  4. Sort the files so the latest are on the top
  5. Look for a files that look like RNDL, RPDLOG. If you find them, please attach it to this ticket.
  6. We will look at the log files to know what exactly is going on.

  Looking forward to hearing back from you.

  0

Vous devez vous connecter pour laisser un commentaire.