RN Support
- Activité totale 13013
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Commentaires
Activité récente par RN Support-
Commentaire officiel Downloading multiple videos is now a paid feature.
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We don't have any other storage plans. Our only storage plan for now is RealTimes Premium that comes with 25G of Cloud storage. You can always bulk download your content and upload it to another Cl...
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Commentaire officiel You should be able to download but if you are trying to download multiple videos at a time, it will prompt you to upgrade because downloading multiple videos is now a paid feature. If you trigger a...
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Commentaire officiel I've sent you an email and we'll take it from there.
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Commentaire officiel If Downloader stops mid way, it is quite possible something went wrong with RealPlayer. Simply reinstall should resolve this problem. https://customer.real.com/hc/en-us/articles/204040013-Uninstall...
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Commentaire officiel We recently made changes to our storage plans. We sent out a series of emails in the month of September regarding this. Effective 1st October, 2017, all 365GB plans have now become 25GB of Cloud st...
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Please reinstall RealPlayer to resolve this issue. https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
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Commentaire officiel You are receiving this error because you are trying to burn a video format that is not compatible with RealPlayer DVD burn. Please convert the files to MP4 and then burn to a DVD.
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Our product team is working on resolving this issue.
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Commentaire officiel This issue can be resolved by simply reinstalling RealPlayer. Here are instructions on how to do that. https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Wi...