Please clean uninstall RealPlayer and reinstall it using the alternative (full) installation file. To do so, please follow these steps:
1. Uninstall RealPlayer. Here is how: https://customer.real.com/hc/en-gb/articles/204040013
2. Delete the RealPlayer application folders. Here is how: https://customer.real.com/hc/en-gb/articles/220342848
3. Install RealPlayer by running the alternative installation file. Here is how to proceed:
- Go to: http://www.real.com/ and download RealPlayer.
- Run the downloaded installation file and wait until the following window appears and close it ( see screenshot 1).
- Click the "Alternate Installer.." button. This will download the full installation file, which is larger (see screenshot 2).
- Run the downloaded full installation file and follow the steps to install RealPlayer.