RealPlay files gone berserk

Ben Dati

• 23 gennaio 2017 16:40

Long-time user of this great system.  Since converting to Win 10, music files have duplicated and triplicated for an unknown reason.  My total file which should be a little over 1,000 items is now over 4,000 items. Worst of all, I've lost the ability to burn CD's, and that used to be such a simple task when your system was working properly.

I'm afraid to "uninstall" and "reinstall" because I might lose music/video files.  Can you offer advice?

Thanks.

 

 

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  Naga

  • 24 gennaio 2017 00:40

  You may perform a clean uninstall and reinstall of RealPlayer by following the below article:
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  Make sure you delete the RealPlayer folders as mentioned in the below article, before reinstalling RealPlayer.
  
  https://customer.real.com/hc/en-us/articles/220342848

  Note: Deleting these folders will remove any playlists you've created; the files will remain in your library but the playlists will need to be re-created.

  Regarding burning CD's, follow the steps provided in the below article:

  https://customer.real.com/hc/en-us/articles/204040853

  Let us know the progress.

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