"Still Processing" after over 8 hours?

null null

• 2 febbraio 2017 02:45

Have been attempting to access videos and pictures for over 8 hours since the email from RT/RP indicating plan changes effective March 1, 2017 with no success. Need to see my oldest videos and pictures to help reach determination on proper plan for our purposes going forward.

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  Arvin

  • 4 febbraio 2017 19:56

  I have checked your account and confirmed that you are not currently using any Cloud storage, so you do not need to download anything using the tool referenced in our email.

  We sent this email to everyone with a free plan, both to notify them of the upcoming change and to offer a limited-time discount on a paid version in case they are interested in upgrading.

  If you are not interested in taking advantage of our upgrade offer, you may disregard this email.

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