Trouble with upgrade
I was asked if I want to upgrade to latest version. I have had the Plus version for years. I downloaded and found that I have RealPlayer 18....and read help section to select PLUS, which I have. Now my question: Do I have the premium features, it seems questionable, and to be fair, I haven't played with it much yet? PLEASE LET ME KNOW.
Also, all of my prior playlists are gone, or is there something else I need to do to retrieve them? You did not let me know this would happen if indeed they don't remain after the update. I am just a little bit more than irritated that this update was so aggravating. I should know better because every time I update there has been a problem...
-
Commento ufficiale
Hello,
Please note that to be able to access your Plus account, you need to be signed in with the respective credentials. Please sign out and sign back in: https://customer.real.com/hc/en-us/articles/204040653
Note: To check if you have signed in to activate your Plus features, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204040723As for the playlists - Unfortunately, it is not possible to restore missing playlists. However, you can easily re-create them. To learn how, please click on the link below:
https://customer.real.com/hc/en-us/articles/204684347 -
Support here sucks
0
Il post è chiuso ai commenti.
Commenti
2 commenti