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not happy

i purchased realplayer on 9/19/2017 and tried to acess it and it would not open so i went into programs folder to see if i could get it to work but instead it reloaded it and wants me to repurchase it again and i will not do that so please tell me what is going on

ben grimm

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Hello,

1 - Basically, to unlock the Plus features, just open RealPlayer and sign in (with your email address and password). To learn how to proceed, please click here: https://customer.real.com/hc/en-us/articles/204040653

2 - If you are asked to pay again when installing upgrade to RealPlayer Plus, please consult the following article: https://customer.real.com/hc/en-us/articles/217572567

Note: To check if you have signed in to activate your Plus features, please follow the steps from the article below: 
https://customer.real.com/hc/en-us/articles/204040723

Maria
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