download file

Kenneth Dettbarn

• 27 novembre 2017 22:19

when I reinstall realplayer it gets to a point and then it says it can't find "VideoDownloader.msi" and I get option to browse or just click "OK".  when I click "OK" the download continues and seems to work fine but then I will lose the ability to download videos on you tube and I have to uninstall and reinstall.  Is not being able to locate the "VideoDownloader.msi" file an issue?

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  RN Support

  • 30 novembre 2017 00:49

  Follow these instructions to reinstall RealPlayer.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly. 

   

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