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RealPlayer trimmer not working

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27 commenti

  • Commento ufficiale
    Milena

    We are aware of this issue and our technical department is working on a solution.

    We apologize for the inconvenience caused and appreciate your patience.

  • Cristin Carey

    I'm having the same exact problem! How do I report this to the employees of Real Player? They should know about this so they can fix this problem!!!

    0
  • Milena

    Please see the official response above.

    0
  • Cristin Carey

    Thank you Milena,  Cris

    0
  • null null

    When this problem be fixed please advise.

     

    0
  • Milena

    We don't have a definite time frame for the fix yet - as soon as we know more, we'll inform you.

    Once again, we apologize for the inconvenience.

    0
  • null null

    Dear Real Player Team,

    I'm also facing the same problem and unable to trim audio or video files as of to date.

    Would appreciate if you could update us if the problem for the real player trimmer had been resolve?

    0
  • Maria

    Hello,

    We are aware of this trimming issue and our Technical Department is investigating. 

    Once we have an update on the status of this issue, we will send you an email to let you know.

    We appreciate your patience and we are sorry for any inconvenience caused. 

    0
  • 尾崎 信夫

    I have also same trouble now.

     

    0
  • Maria

    Hello,
    As soon as we have an update on the status of this issue, we will send you an email to let you know.
    We appreciate your patience and we are sorry for any inconvenience caused. 

    0
  • null null

    Not only will the trimmer not trim it will not even play music for me. Please add my name to the list! ( I am seeing this as an issue that is several months old, why can't we get this fixed?)

    0
  • Maria

    We don't have a definite time frame for the fix yet - as soon as we know more, we'll inform you via email.

    Once again, we apologize for the inconvenience.

    0
  • 尾崎 信夫

    Thank you for the new version.

    I fixed the trouble already.

     

     

    0
  • Maria

    Hello,

    Thanks for letting us know your issue is now fixed - we're really glad to hear it!

     

    0
  • abdul sesay

    I sort of found a solution. go to your videos. . Right click video and choose the option trim. you can then trim. after trimming, go to the trimmed video, right click it and choose the option convert and choose mp3 or any format of your choice. Then go to the music tab and type the title of the song press enter and your song will show in the library with the word trimmed next to it.

    I hope this helps. Good Luck !

    -1
  • Maria

    Hello,

    Thank you foe the feedback!

     

    0
  • null null

    I have not had any luck using the trimmer program since I updated a month ago. I'm very disappointed that the update ruined this program. Despite the post saying the issue with realplayer trimmer has been fixed, when I click on the check for update button, I get a message that I have the latest version installed. What gives? You took a feature that I loved and ruined it. Should I uninstall and reinstall or am I just wasting my time? What about re-releasing the older version of trimmer as a stand alone program? 

    0
  • null null

    I just reinstalled realplayer and very glad that the old version of trimmer was restored and I once again can trim mp3 files. 

    0
  • Maria

    Hello,

    Thanks for letting us know you're now able to use the trimmer - we're really glad to hear it!

     

    0
  • Cristin Carey

    I checked for a Real Player update tonight on September 1st and there wasn't one. Then I tried the Real Player trimmer and it still doesn't work when I tried to trim an audio file. The song wouldn't even play in the trimming window. The time kept going back to 0:00, exactly what was happening before. So the trimming issue has not been fixed at least for my computer, and I have the latest update. 

    Also I'm skeptical about uninstalling and reinstalling Real Player because I worry about being recharged another "one time" fee like what happened last time. 

    0
  • null null

    Re Cristin: I had the same problem. I would click on the update tab and the message I received was that I already had the latest version installed. I would then try using the Trimmer program with no success. Best advice is to uninstall RealPlayer and then re-download the program. That immediately fixed the issue and I have successfully trimmed an MP3 file. Please post if this works for you.

    1
  • Maria

    Hello,

    To resolve the trimming issue, please uninstall and reinstall RealPlayer.

    Please follow the instructions from this link: https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

    0
  • Maria

    This is a follow-up to my previous message.

    Regarding the re-installation -- you won't be charged again if you re-install the program.

    Note: If, at the end of the installation, RealPlayer prompts you to create an account, please select the "Already have an account? Sign in" option that you'll see at the bottom right corner of the window. Enter your email address and password and click on the Sign in button and install the additional components.

     

    0
  • Cristin Carey

    Hi Maria, Thank you for responding so quickly.  The other thing I'm concerned about is whether my "premium"  (which used to be "plus", and before that just regular) features like downloading videos and converting files will be taken away unless I upgrade and pay another "one time" fee like the last time I uninstalled and reinstalled Real Player. Also, will I lose my music and videos and Real Times stories too? I have Windows 10 Home edition and I don't know if different operating systems are affected in different ways. Thank you. Cris

    0
  • Maria

    Hello,

    Our records show that you've purchased the latest version of RealPlayer - i.e. RealPlayer 18 Plus -- this is a one-time purchase. There won't be any other charges after a reinstallation. 

    You can check your current plan by yourself. Here's how: 
    a) Go to: https://realtimes.real.com/myaccount
    b) If you are not already signed in, sign in with your credentials (email address and password associated with the purchase). 
    c) Click ''Plans'' in the left-hand column and you will see your current plan.

    NOTE: To be able to access the Plus features you need to be signed it with the respective credentials (i.e.email address and your password); you can sign out and sign back in -- here's how: https://customer.real.com/hc/en-us/articles/204040653

    For more information regarding the Plus feature (which you can use), click here: https://customer.real.com/hc/en-us/articles/204039343

    As for your Library content: Please note that all the videos you've downloaded with RealPlayer/RealTimes are saved on your computer/laptop: C:\Users\User name - your name\Videos\RealTimes folder. RealPlayer simply creates a shortcut to these files through the Library. These files won't be deleted after the reinstallation of the program.

    Even if some files are missing from your Library, you can re-import them. Here's how:https://customer.real.com/hc/en-us/articles/204041533

    As for the Stories -- Please note that the Suggested Stories are not saved anywhere. For more information regarding the different type of Stories, see: https://customer.real.com/hc/en-us/articles/205647617

    Note: You can always upload your favorite Stories to your Cloud storage space (to upload a file, simply right-click on it and select Upload).

     

     

    0
  • Jorge Viruet

    hi iam mr Jorge viruet iam writing to you let you know about the realplayer program when I try to library to delete files this program stop working may by I need to go to database repair to fix this ploblem of the program can work  but the program realplayer stop working I don't know  can you repair this program please Sincererly Jorge Viruet

    0
  • RN Support

    Please reinstall RealPlayer to resolve this issue:

    https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

    0

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