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Can't Burn DVDs With New RealPlayer 18 Account

I had RealPlayer 16 until switching to the 18 version last night. The old one worked fine for years and just stopped working the last few days and told me to switch over to the RealPlayer 18 version which I did. Now I can't even burn the MP4 videos I could always burn before. I used to use the  Explorer browser to download YouTube videos to RealPlayer since I could convert them to MP4 automatically and easily burn them. Firebox wouldn't do that.  I have a Windows 7 computer with 64 bits. My RealPlayer system is now version 18. 1. 9 106 and comes up on RealPlayer as RealPlayer Windows 32. Do I need to somehow change my settings in RealPlayer so they are compatible with my 64 bit machine? I've tried for hours to fix this and wish I could speak to someone at your company like I used to do when I had problems. I shouldn't have this much trouble after buying the newest version of your system. When I try to burn a DVD it says Unknown File Type. Please help!

Timothy Rookey

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A) Re-install RealPlayer as described below:

https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

B) After re-installing the program, make sure the file you want to burn can be played with RealPlayer. Try to burn only one playable file.

C) If the issue persists, convert the file to wmv format format and try to burn the converted file. Here is how to do it:

https://customer.real.com/hc/en-us/articles/204042083

D) If none of the above has helped, please provide the following information:

1- Are you able to play the file with image and sound?

2- What is the format of the file. Right-click on the file and choose Details to see the format.

3- Are you able to convert the file?

Virgilio 0 voti
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I tried all the suggestions for burning DVDs in Real Player 18 that are shown below. No matter what I do, when I try burning a DVD I get a message either that Real Player burn system not initialized, no compatible device or system error occurred or simply, Unknown File Type. I have uninstalled the system and made sure there were no folders out there. Then reinstalled with no success in burning DVDs. Each time I've tried to burn them with the free download Real Player 15, I have no problem burning them.

Real Player is supposed to allow telephone contact in some special cases. My case should be one of them. Otherwise I should just tell Paypal to get a refund for me of the $25 I paid for Real Player 18 and find myself a different provider. I've worked on this for many hours and am super frustrated! It's impossible to get through to the corporate headquarters. Real Player has little respect for their customers. They need to assist me as soon as possible. My phone number is (608) 218-1303 and I expect a call from a Real Player agent if they want to keep my business and avoid very negative feedback from me.

 

Timothy Rookey 0 voti
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1- Install the K-Lite codec and then try to burn again:

http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

Restart the computer and try to burn your files.

2- If the issue persists, convert one file to wmv format format and try to burn ONLY the converted file. Here is how to do it:

https://customer.real.com/hc/en-us/articles/204042083

3- Let me know if the converted file can be burned.

Unfortunately we are no longer able to offer phone support.

Virgilio 0 voti
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