Cannot access Plus features

Martha Lane

• 8 aprile 2017 19:35

ok...I purchased RealPlayerPlus on Feb 26 and again just now.  All I get is the free version.  I have restarted, redownloaded, and rebooted my computer numerous times.  What is going on?    

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  Arvin

  • 8 aprile 2017 22:15

  You need to sign in to access the Plus features. To do so, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040653
  
  In the new version RealTimes the option is replaced by a star symbol at the top right corner. After you are signed in, you should see a star symbol (*) followed by your name located in the upper right corner of the player.
  
  Note:The star symbol denotes that your Plus features has been activated.

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  John Quattromini

  • 19 ottobre 2020 15:21

  I have purchased the upgrade to Plus but none of the options described allow me to access them. All I get is an advert trying to get me to Upgrade to Premium.  Is this some sort of con to get me to subscribe again? I have an email dated 13th October 2020 from Real confirming that I have subscribed to Plus:

  Hi John, You now have RealPlayer Plus. Sign in to RealPlayer Plus to get your RealPlayer Plus features.   Order Confirmation   Your account will be billed $39.99 plus tax. RealPlayer Plus                                                $39.99 Thanks for using RealPlayer! - The RealPlayer Team Please do not reply to this message. This email is automatically generated and replies to this email address are not read.  For technical support, please click here.

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