Vai al contenuto principale

Ricerca

REALPLAYER HAS STOPPED WORKING

Commenti

11 commenti

  • Viswanathan S

    I've sent a message to the email address associated with your account. Please check your email inbox.

    0
  • null null

    I'm having the same problem , with the same system, Chrome , windows 10, i've tried to remove the Microsoft update KB4013429 and it wont delete .  it looks like Microsoft has found a way of Destroying Real player after many years of trying LOL. I Love my real player so Apple here i come. 

    -1
  • Arvin

    Thank you for contacting RealNetworks Support regarding the inability to play videos because RealPlayer stopped working.

    As you know, this issue was related to a recent Windows 10 update.

    We're happy to let you know that Microsoft announced a new update on March 20 (KB4015438) that corrects this issue. This update can be downloaded and installed from Windows Update. For more information, visit:

    https://support.microsoft.com/de-de/help/4015438/windows-10-update-kb4015438

    Please let us know if you continue to experience any issues with playing your videos after installing this Windows Update.

    Thank you for using RealPlayer!

    0
  • null null

    Happy Days The ( KB4015438 ) fixed it :)  A windows Foul up in the First Place  that is LOL

     

    https://www.youtube.com/watch?v=EfGDvDGE7zk  

     

    0
  • Arvin

    I'm glad to hear that this is working for you now! Thank you for letting us know.

    0
  • null null

    I am using windows 7 pro downloaded real version 18.1.15.215 player update now I can not download any movies the option to download box comes up I click to download it all opens up but nothing comes down it says unable to download please can you help

    0
  • Real CS

    Please follow the instructions from the below link.

    https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

    0
  • chris rauth

    My videos download and go to the player and when I hit play, the real player entire program freezes.

    0
  • Real CS

    Chris,

    Please follow the instructions from this link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

    0
  • paul edwards

    real player has stopped working again i have just paid to upgrade and i am disappointed that real player has failed to download videos. therefore i am requsting a total refund and cancelling real player. THANKING YOU PAUL EDWARDS.

    0
  • Real CS

    Paul,

    We have resolved the download issue. Please follow the instructions from the below link to download videos again.

    https://customer.real.com/hc/en-us/articles/360058635933

    Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

    If the issue persists, please provide us with a sample URL that you are unable able to download.

    Please note: This is a very old post. Please create a new post if you have further issues.

    0

Il post è chiuso ai commenti.

Powered by Zendesk