Installation fails

Andrew Bachler

• 10 aprile 2017 22:17

Installation of RealPlayer V18 stops with an error message:  “The installed product does not match the installation source(s) …”

The error message also provides a path to an older VideoDownloader.msi.  When I select the current path, an error message states the VideoDownloader.msi is not a valid installation package.

Tried the Microsoft FixIt, reinstalls, earlier versions etc. with no installation success. OS is Win10. Suggestions?

0

• 

  Viswanathan S

  • 12 aprile 2017 01:02

  To resolve this issue, please follow the below solutions:
  
  Solution 1: Deleting temporary Windows files and folders:
  
  https://customer.real.com/hc/en-us/articles/204039363
  
  Solution 2: Uninstall RealPlayer by following the article:
  
  https://customer.real.com/hc/en-us/articles/204040013/#uninstall
  
  Solution 3: Run Microsoft's Fixit program:
  
  Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
  
  Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version. 

  0
• 

  Andrew Bachler

  • 12 aprile 2017 23:25

  I tried all of the solutions (several times) with the same result originally described. Still can not install.

  0
• 

  Andrew Bachler

  • 14 aprile 2017 16:59

  Still not resolved. No error message during Installation in Safe Mode (either normal or alternate installation), however Video Download is not installed. Realplayer, Converter, and Trimmer only are installed.

  0
• 

  Arvin

  • 17 aprile 2017 13:35

  I see that you have already contacted our email support regarding this issue. Please check your email.

  0

Accedi per aggiungere un commento.