where are they

Tim Thomas

• 19 aprile 2017 15:32

I downloaded videos on my account using a Dell laptop. When I go into my account on an HP laptop they are no where to be found! What's up?

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  Viswanathan S

  • 19 aprile 2017 20:46

  When you download files using RealPlayer the files will be saved in the hard drive. RealPlayer will only have a shortcut to that file in RealPlayer library. It won't store the files in any external server. If you install RealPlayer on another computer you need to transfer the downloaded videos from the old computer to new one using an external hard disk or any storage device.
  
  To transfer files to and from a portable device follow the steps provided in the below article:
  
  https://customer.real.com/hc/en-us/articles/204039313

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