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Downloader not working

it used to work all of sudden not working realplayer

pete almen

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Hello,


If the the Download This Video option does not appear, please follow the instructions from the article below and also click on the hyperlinks at the bottom of the article to see all the instructions (depending on the web browser used)https://customer.real.com/hc/en-us/articles/204040433

If I misunderstood the issue, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Is this happening to all videos, on all sites or just with a particular one?
  • Do you receive any error messages? What is the exact message that appears on your desktop?

The more specific you are, the better I will be able to assist you.

Maria
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Severity3 error code 2147467259 user code0 could not create actor guid not found..

Alphonso Marshall 0 voti
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Hello,

Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.

1. Send us some URLs (links) of the videos that cause the error message
2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
3. What browser version are you using when downloading? Here's how to tell: Find browser version
4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader

- cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe.

We apologize for the inconvenience caused and appreciate your cooperation.

 

Maria 0 voti
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