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cant download videos from chrome or explore,what am paying for...i need to be refunded !!!!

im paying the premium price but cant download videos from chrome or explore,what am paying for...i need to be refunded !!!!

Jay Dunn

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Hello,

If the the Download This Video option does not appear, please follow the instructions from the article below and also click on the hyperlinks at the bottom of the article to see all the instructions (depending on the web browser used)https://customer.real.com/hc/en-us/articles/204040433

If I misunderstood the issue, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Is this happening to all videos, on all sites or just with a particular one?
  • Do you receive any error messages? What is the exact message that appears on your desktop?

The more specific you are, the better I will be able to assist you.

Additionally, please note that the download feature is a free feature. For more information regarding the free and the paid features, see: https://customer.real.com/hc/en-us/articles/204039343 

 

Maria
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