Missing Videos

Carl Jones

• 30 gennaio 2023 02:41

I had a version of Realplayer that had the Private mode. I used it for a few videos. All of the sudden my Realplayer stopped having the Private mode and wants me to upgrade and the videos I had stored in Private mode are gone. I have tryed everything and can not find them anywhere... Any Ideas??

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  richard davidson

  • 30 gennaio 2023 23:07

  same has happened to me and there seems to be no way to contact real player . also my profile is gone and no description of my plan (plus). I ask the same question. What to do? 

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  RN Support

  • 16 febbraio 2023 23:39

  Carl & Richard,

  We see that you purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.

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