Purchased RealPlayer Downloader Express and not wonʻt update
Aloha,
I purchased, as seen below, the RealPlayer Downloader Express. Today, I receive an email suggesting I upgrade my RealPlayer and my RealPlayer Downloader Express no longer exists.
Has RealPlayer suddenly abolished this program I thought with payment was perpetual?
That seems unfair.
Please advise.
Conred Maddox.
| You now have RealPlayer Downloader Express. Sign in to RealPlayer Downloader Express to get your RealPlayer Downloader Express features. |
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| Order Confirmation |
| Your account will be billed $24.99 plus tax. |
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RealPlayer Downloader Express $24.99
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| Thanks for using RealPlayer! - The RealPlayer Team Please do not reply to this message. This email is automatically generated and replies to this email address are not read. For technical support, please click here. |
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We see that you purchased RealPlayer Downloader Express v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Downloader Express features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.
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