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10 commenti

  • Commento ufficiale
    Real CS

    We identified the problem regarding the inability to download videos from YouTube and fixed it now. YouTube made some changes on their end so it broke our Downloader's compatibility. Here is what you should do to update the Downloader.

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action may still show "Unable to download" message)
    2. Close all Windows,
    3. Restart your PC.

    Now try downloading your video. If the issue persists, please let us know.

  • Leonard Gore

    yes i got the same problem since this morning, not able to download any videos or music from utube

    0
  • Real CS


    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • Theodossis Tsesmelidakis

    Ok here we are,

    About the videodl file 

    it's the 2021.2.10.0 version

    Copyright  realnetworks , Inc 19...

    6.99MB 

    date 04/01 /21 17:15* (*hour)

    Video DL.exe

    0
  • Theodossis Tsesmelidakis

    https://youtu.be/HyubgRReJbc   (URL) AC/DC full album POWER UP 

     

    I had downloaded a full album of techno music 10 days ago without a problem!!!

    0
  • Beverley Sinclair

    I am unable to download a video that I streamed live on my own Facebook page. This has never happened before. What is going on, please?

     

    0
  • Beverley Sinclair

     I am not seeing any indication of what version i have but RealPlayer says it is the latest version. 

    This is the video I am unable to download. https://www.facebook.com/mekwechat/videos/455215018882282

    0
  • Theodossis Tsesmelidakis

    any progress yet??? It 's been 3 days without any luck of downloading !!!! :(  So sad 

    Whta is gonna happen I don't know... 

    And I was preparing a usb flash of 16GB  with mp3 music for my car and for now is incomplete

    0
  • Real CS

    Beverly,

    We are aware of the inability to download Facebook videos. Our engineering team is looking into it. We will send you an email as soon as it is resolved. 

    0
  • Real CS

    Theodossis & Leonard,

    We identified the problem regarding the inability to download videos from YouTube and fixed it now. YouTube made some changes on their end so it broke our Downloader's compatibility. Here is what you should do to update the Downloader.

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action may still show "Unable to download" message)
    2. Close all Windows,
    3. Restart your PC.

    Now try downloading your video. If the issue persists, please let us know.

    0

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