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gina gatto

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5 commenti

  • Real CS

    Can you please let us know what happens when you play your downloaded videos? Are you seeing any error messages?

    0
  • Gina Gatto

    when i click on a video in my media library the video doesn't play.at all. There are no error messages.

    0
  • Real CS

    Please follow these steps to resolve your issue.

    1. Open RealPlayer.
    2. Click the RealPlayer logo, then Preferences
    3. In the Category pane, select Hardware.

    - Under Video Card Compatibility, move the slider bar to Most reliable.
    - Click OK twice to save the changes.
    - Close out of RealPlayer, restart it.
    - If this does not work, set Video Card Compatibility back to Best Performance and try again.

    If the issue persists, please let us know.

    0
  • Gina Gatto

    I followed your instructions below but still can not play any of the videos in my library. Please advise, Gina

    0
  • Real CS

    We sent you an email. We'll take it from there.

    0

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