Real Downloader not downloading files to the end, creating tempfiles

Joseph Janick

• 19 giugno 2021 03:54

I bought a new laptop earlier this year, got all the Real Networks s/w put on it & everything was fine until sometime between 5/14 to 5/18.  Since then half the files I download from YouTube via Chrome do not complete & become .mp4 files w/ the original title.  They're listed as unknown file types & titled as tempfiles.  I don't know why this is.  It was never a problem on my desktop (also using Chrome) & I've been using this tool ever since it came out.

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  RN Support

  • 26 giugno 2021 19:32

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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  Joseph Janick

  • 28 giugno 2021 20:37
  • Modificato

  Both the file & product version say 2021.4.26.0

  Here's a sample URL you wanted: https://www.youtube.com/watch?v=OjHxinwZ-Q0

  BTW, TY for replying.

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  RN Support

  • 28 giugno 2021 21:50

  We were able to download this specific video. We sent you an email. We'll take it from there.

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