RealPlayer 2020 Freezes Up!

Diana Gries

• 21 giugno 2021 05:07

I recently purchased the RealPlayer Plus Plan because I was having problems with my RealPlayer Downloader Express, of which I purchased in January 2021.  I was thinking that the problems I was having was due to the new upgrade to Windows 10 on my laptop.  Now, it seems that purchasing the RealPlayer Plus Plan was a waste of money because I'm still having problems.  I've been having to wait at least 4-5 minutes for the video to even start to play!!  That's not right!  How do I get any help with this, PLEASE?!?

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  RN Support

  • 26 giugno 2021 19:16

  Please go to Preferences --> Hardware section and follow these steps.

  Move the slider to decrease (most reliable) or increase (best performance) the use of your video card's advanced capabilities. Older video cards or video drivers may not function properly with this feature. If your video is acting erratically, try setting the slider all the way to the left (most reliable).

  Note: You will have to restart your computer after changing this selection before the change can take effect

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  Diana Gries

  • 27 giugno 2021 02:04

  I followed the instructions from Real CS and my problem of freezing up has been solved!  Thank You!

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