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downloader not detecting youtube videos


8 commenti

  • Commento ufficiale
    RN Support

    With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.

    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
    If the issue still persists, please let us know.


  • 3 T

    I am having the same problem........Could this be due to a RECENT Windows UPDATE? 

  • Sharon Kowalski

    I am still having the problem after rebooting my desktop a few times already.  Can we get a fix to this problem?  THanks, Sharon

  • Sharon Kowalski

    I can't even get a video to download from facebook anymore.  How many times should I reboot my computer?  Please supply a fix for this. I have a premium subscription and it is not working!


  • Peggy Johnson

    After downloading an update several days ago, I have not been able to download any videos. I have the RealPlayerExpress 22 subscription. I have tried all the fixes I could find, but none of them work.  Is anyone working on this issue?

  • Peter Hu

    Looks no one is working on this issue. I also have a premium subscription. I also reported earlier this week. No one responded.

  • Sharon Kowalski

    I just put my computer in sleep mode last night and when I started it up and tried to download - it worked.  I didn't even have to reboot.  Something changed and I assume a fix was done.  Thanks to the staff/programmers for fixing this.  

  • RN Support


    Can you restart your computer and try again? If the issue persists, can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?


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