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3 commenti

  • RN Support

    With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.

    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
    If the issue still persists, please let us know.


  • sachiko okuyama

    バージョンアップをしたら ユーチューブから リアルプレイヤーに ダウンロードできません、今まで出来てました。

  • RN Support

    To resolve your issue, please "over-install" RealPlayer by going to Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.


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