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Inability to download videos with Realplayer


3 commenti

  • RN Support

    If the bellow instructions were followed correctly, the version should be 2023.2.17.0.
    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer after this.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
    Please check your version after this. You can go to C:\Program Files (x86)\Real\RealPlayer. Right click on videodl and click Properties and then the Details tab. The version number is found here. 
    If the number has not changed and still shows 2022.10.6.0, it means Windows is blocking the update.
    Please note: These instructions won't work for older versions such as RealPlayer v.18 or older. Versions 18 or earlier have reached end of life support.

  • Anjole Saydworthe

    How do we prevent Windows from blocking the update?

  • RN Support

    Please follow these steps additional steps to resolve your issue.

    1. Open a Windows folder
    2. Go to C:\ProgramData\Real\RealUpgrade
    3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
    4. Restart PC.
    5. Follow the 3 steps we originally provided again.
    6. Restart PC once more. (This should update the videodl)

    If the issue still persists, please let us know.

    Please note: RealPlayer v.18 or older versions have reached End of Life support. Please upgrade to RealPlayer 22.


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