Customer Support
How the hell do you contact customer support? There is no link I can find. I couldn't get realplayer to download anything so I paid yet again to get a newer version and I still cant download anything. Who do I talk to and HOW do I talk to them
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I purchased Real player on 11 14 2020 and i cant upgrade balestrinirick@yahoo.ca Phone 2263447107
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Andrew,
Please install RealPlayer from www.real.com, this will ensure your downloader works again. If the issue persists, please us know.
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How to download my library from the real cloud onto my desktop?
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Wayne,
If your videos are stored in the Cloud, you can first make sure you are signing into RealPlayer with your email address associated with your Cloud account. Right click on your videos that have a cloud icon and click Download.
Alternately, you can go to https://realtimes.real.com/account#login and sign into your Cloud account. Right click on the videos you see here and click Download.
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A few months ago I paid for the upgrade to (the free) Real Player, worked fine for a while. But now, if I try to use, it throws up a screen demanding I pay for another new upgrade. The screen is about 1/3 hidden off to the right which hides the X button forcing me to do a manual shutdown to regain access to my computer. 10 days ago, after a lot of searching I finally found what was supposed to be customer service e-mail. Clearly stated my problem. No feed back- no solution! So now I'm trying this community page.
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Terry, we don't see any emails from you. Which email address did you send it to?
We see that you purchased RealPlayer Downloader Express 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Downloader Express features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.
https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20
Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Downloader Express features.
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How do you get the activation number? PC crashed now I'm trying to reinstalling
and need my code. where do I find or get the code.
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Margie,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please note: We will not be making any more updates or bug fixes in this version.
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My computer died literally after a power spike. Lost all data, including frying my SATA ports and HD. I just built a new computer and need to reinstall the sotfware, but I dont have any activation codes as they were on the old HD. help please:
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Chris,
Sorry to hear that. We see that you purchased RealPlayer Plus 20/20. You can install RealPlayer 20/20 by clicking this link.
https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20
Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.
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