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MP4 Audio but No Video


1 commento

  • RN Support

    We have noticed this with recent videos on Instagram. Which website did you download videos from that have this problem?

    Our engineering team is investigating the issue. Until such time, request you to follow these instructions.

    1. Right click on the video from RealPlayer library --> Edit --> Convert.
    2. Choose your output as MP4 and click Start.
    3. Once the conversion completes, you will be prompted if you want to keep the original. You can either check the box or leave it as in.
    4. The converted video will show up in your library.
    5. Play the video which should play normally.

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