CAN'T PLAY DOWNLOADED VIDEOS

JAMES ANDERSON

• 22 marzo 2023 17:28

Receive a General Error notification when

trying to play downloaded videos.

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  JAMES ANDERSON

  • 2 aprile 2023 06:00

  HOW CAN I MAKE CONTACT WITH CUSTOMER SUPPORT.

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  RN Support

  • 4 aprile 2023 17:08

  You can get this error if a video is not compatible with RealPlayer. It probably has some codecs that are incompatible. Does this happen to all videos or just a few? Have you re-installed RealPlayer and tried playing them? Also, are the same videos playing with other media players such as Windows Media Player?

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  Clayton Chaloner

  • 4 febbraio 2024 22:02

  yes and it works.

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  RN Support

  • 5 febbraio 2024 20:24

  Clayton, what errors do you see?

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