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3 commenti

  • RN Support

    Our records show that you have an active RealTimes Premium Annual plan under mary@48north.us. The record logs also indicate that you logged into your account and cancelled the subscription after the billing date. 

    Cancelled date: 04/07/2023

    Billing date: 04/01/2023

    As per our terms of subscriptions, we don't offer refunds. Unfortunately, we are unable to process refunds due to these reasons. 

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  • William J Hirons

    I'm in the same pickle.. Accidently Signed up this morning (04/11) and wasjust researching for a Video Player and now I'm unable to cancel the $39.99 on my CC. This SUCKS !!!

    0
  • RN Support

    William,

    We see you purchased RealPlayer Plus 22. This is a stand-alone purchase and not recurring subscription. For stand-alone purchases, we do have a 30 day refund policy. You may be confused about the policy differences. This confirms your refund for your RealPlayer purchase in the amount of $43.19. 

    Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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