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Cannot download videos


10 commenti

  • Christine O'Neill

    I used to be able to download all my classes with the free version, now I cannot download anything with realdownloader. I even purchased the premier package.  How do I fix this?

  • kaw kiy

    Since about a week ago, My pc has been unable to download Twitter videos. (win11) Realplayer Downloader (Downloader Express ver.) Are there any restrictions imposed by the Twitter system? Anyone know how to solve this?

  • Toby Smith

    my real player does not download, anything. 

  • RN Support

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

  • RN Support


    Can you please provide a sample URL from Twitter that you are unable to download?

  • kaw kiy

    Hi, RN Support. Thank you for contacting me.
    When I checked it, there was a video that could be downloaded and a video that could not be downloaded in the Twitter video. 
    I think it's either R-rated or not. It's a little
    Reai Player
    videodl 2023.3.3.0
    My pc is Win11 pro H22H2
    Google Chrome Ver: 112.0.5615.138(Official Build)(64bit)
    So it doesn't seem to be an application issue.Thanks!

  • mickal kalso

    hey there I will install real player but cannot download on my files kindly help me what should I do to check see 

  • Francisco Diaz

    Running version

    The downloader just randomly stops working. I usually have to reboot 3 or more times before it works again.

    Restarting the app or services does nothing. My storage is pointing to and internal SD drive with nothing on it.

    Please assist

  • RN Support


    Can you please provide more information? Please provide the information we requested (see above)

  • RN Support


    Can you please send us a screenshot of your RealPlayer Downloader Preferences?


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