WHY ARE YOU ASKING ME TO PAY AGAIN?

Martin Elias Reyes

• 25 aprile 2023 10:32

Dear Sir/Madam,

I've bought the app and now your company is asking me to pay again.

I do NOT going to upgrade it and I pay for this application or program.

  Could you please help me ?

Thanks in advance.

Regards 

Martin Reyes  

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• 

  RN Support

  • 25 aprile 2023 15:21

  We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  Please note: We will not be making any more updates or bug fixes in this version.

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