Realplayer won't recognize my drive

Samuel Smith

• 28 aprile 2023 13:47

Even though my monthly PC MATIC summary always indicates that all my drives/burners are operating normally and properly, the burning process to blank disc goes no further than the first two selections.  Please inform.

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  RN Support

  • 3 maggio 2023 21:27

  Do you have more than 1 DVD drive? If you do, you will need to change the settings in RealPlayer's Preference to set RealPlayer to burn to your 2nd DVD drive. 

  If you don't have a second DVD drive, here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. If the latter (RealPlayer), could you please let me know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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