Premium purchase no longer showing on my account
I previously purchased a Premium RealPlayer account (with a 1 time fee) to enable me to download at unlimited speeds and upto 4k. Happilly used this for a few months. Since upgrading to the latest version of RealPlayer (version 22) all of my Premium account settings seem to have dissappeared and I dont have access to them - I just keep getting prompted to purchase Premium again and pay another 1 time fee. I've also tried signing out and back in and deleting the Cookie it recommended on support - nothing! Please help!
-
Same for me.
0 -
Me too, and I can't find a way to contact RealPlayer about it! "Contact" has disappeared from their site. I smell a rat!
0 -
Every time I try to go to PC from the support page I get Error 404. I'm beginning to think I'm dealing with crooks who want to charge me again for my "forever" purchase of the premium upgrade.
0 -
John Burton & Frank Ellam,
We see that you purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.
https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20
Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.
0 -
Jim Bob,
We don't see a paid account under your email address. Do you have an alternate email address?
0
Accedi per aggiungere un commento.
Commenti
5 commenti