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Need to update email and contact info.

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9 commenti

  • Sean

    To update your email address, follow the steps provided in this article:

    https://customer.real.com/hc/en-us/articles/207628858

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  • null null

    I don't have access to the old email anymore. Which is why I need to add a new one. Which is why I'm trying to get a hold of someone from this company to help. Clarence

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  • Naga

    In this case, please let us know your old and new email, so that we can update it from our end.

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  • null null

    Thank you Naga, but how do I give you my personal info to help? Realplayer says," To refrain from posting personal info on a community forum."

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  • null null

    It's been two weeks now and I'm still waiting to get help.

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  • Michell

    This is the only option we have, as you stated you have no access to your old email address. As soon as you respond with the new and old email address we will edit the post so that others will not see it.

    After we update the email address, we will confirm.

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  • null null

    Well Michell, why didn't y'all (Realplayer support) just say that in the beginning a week ago?

    Old Email:meXXXXXXXXX@yahoo.com

    New Email:clXXXXXXXXXX@yahoo.com

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  • null null

    Still waiting  again for Realplayer support to edit this post and respond.

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  • Michell

    I've updated your new email address ( clXXXXXXXXXX@yahoo.com) on the RealTimes account. 

    I'm sorry for not explaining this earlier. I wanted to let you know that we have edited your original post to remove your email addresses to protect your privacy.

    0

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