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16 commenti

  • Commento ufficiale
    Maria

    Hello,

    I've sent you an email. Please check your mail box.

  • Sean

    I've sent a message to the email address associated with your account. Please respond and we'll go from there.

    Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

    1
  • Dwayne Lino

    Good Evening,

    I noticed a charge on my visa for a subscription I have for real player but it is from an email account I haven't used in years but can't remember the name. Can please help in going about cancelling that? My name is Dwayne Lino

    Thank you

    0
  • Naga

    Dwayne,

    I've sent a message to the email address associated with your account. Please check your Inbox.

    0
  • Steve Allen Jr

    I dont believe I ever signed up for this service but have been charged to a credit card for one year.  Please cancel and explain. SA

    1
  • Jason

    Steve, I've sent a message to the email address.  Please respond and we'll go from there.

    0
  • Hilary Garland

    i am trying to cancel my subscription. When I click cancel it keeps coming back. Please fix this. Thank you 

    0
  • Viswanathan S

    Hi Hilary, 

    I've sent a message to the email address associated with your account. Please respond and we'll go from there.

    0
  • london grissom

    I want to cancel my subscription

    -1
  • london grissom

    cancel my subscription . xxxxxxx@gmail.com

    0
  • Arvin

    london grissom,

    I've sent a message to the email address associated with your account. Please respond and we'll go from there.

    Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

    0
  • Frank Dantzler

    I purchased a $39 upgrade subscription this morning. Tried it, the product does not work.

    I submitted a request to cancel subscription. You responded with: ". . . your RealCloud subscription has been deactivated." 

    Then I responded with a correction email: "I did not subscribe to RealCloud, but RealPlayer.

    Real Times Team, responded with: "We received your request and will respond in 1 - 2 days, and suggested that post my comments here." 

    I responded with a request for a phone number and asked are you hiding in cyber space? You did not respond but removed this. I should not have to wait 1 - 2 days for a reimbursement for a transaction that occurred two hours ago. Can I talk to someone by phone regarding this issue?

    0
  • teresa king

    How can I cancel the all access 100GB plan on txxxx@gmail.com....thanks

    0
  • Real CS

    Teresa,

    We see that you already cancelled your 100GB subscription. You still have the 25GB monthly plan active. If you want this to be cancelled, please let us know.

     

    0
  • jerry brown

    Please cancel my subscription ASAP. Thank You. jerry brown @ xxxxry@aol.com. Thank You for your help in this matter.

    0
  • Real CS

    Jerry,

    We've cancelled the membership, so you will not be charged any further. 

    0

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