Cannot login
Cannot login for a long time now
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There are a few different reasons why a customer may not be able to log in.
If you receive a "Not connected to internet" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040753
If you receive a "Currently not connected" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204043323
If a blank page appears instead of sign-in box, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040673
If none of these suggestions helps, please write back to us and provide the following information:
• What exactly happens when you sign in?
• Do you receive any error messages? What does it say?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?The more specific you are, the better I will be able to assist you.
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Many times when I wish to login I receive an error message ...
You are not able to login at this time ..maybe a restart your pc is necessary
happening for a long time 4-5 months ...once in a while I am able to get in ..like now
I am a premium member for decades, totally not acceptable.
Its not my PC!
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We are aware of this issue and our Technical Department is investigating. Once we have an update on the status of this issue, we will send you an email to let you know.
In the meantime, try doing a clean uninstall and reinstall of RealTimes. To do so, follow the steps provided in below steps:
https://customer.real.com/hc/en-us/articles/204040013
Note: Ensure that you remove the RealPlayer folders as mentioned in the above article.0
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